Refund Policy:
- Membership Refunds:
- Memberships are non-refundable unless otherwise stated in a specific promotion or agreement.
- Refunds may be considered on a case-by-case basis for extenuating circumstances, such as relocation or medical reasons, with proper documentation provided.
- Cancellation Policy:
- Annual and Corporate Members can cancel their membership with a notice period of 30 days before renewal.
- Cancellations made within the notice period will not incur any additional charges.
- Refund Process:
- Refunds, if approved, will be processed within 7 days to the original payment method.
Billing Policy:
- Membership Billing:
- Memberships are billed monthly.
- Billing cycles differ for each membership from their start date, so if someone starts a membership on April 15, May 15 will be their next billing
- Late Payments:
- A late fee of $50 will be charged for payments not received by the due date.
- Membership access may be suspended for accounts with outstanding balances exceeding 30 days.
- Payment Methods:
- Accepted payment methods include credit/debit cards, bank transfers, and cash.
- Auto-renewal options are available for seamless membership continuation.
- Billing Inquiries:
- For any billing inquiries or disputes, members can contact our customer service team at 479-200-4069.
- Policy Updates:
- Any changes to the refund and billing policy will be communicated to members in advance via email or posted notices.
This policy is designed to ensure transparency and fairness in managing memberships and payments at our golf simulator business. Our website privacy policy and terms and conditions can be found at www.twentytoscratch.com.